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For critical equipment emergencies, we aim to respond within 2 hours and have a technician on-site within 4 hours during business hours. After-hours emergencies are handled by our on-call technical team.

Yes, we provide comprehensive training programs for all equipment we supply. Training can be conducted at your facility or ours, and includes both theoretical and hands-on practical sessions.

We serve healthcare facilities throughout Kenya, with our main office in Nairobi. We have service teams strategically located to provide support across all major regions including Mombasa, Kisumu, Nakuru, and Eldoret.

Yes! You can attach files such as equipment specifications, photos of your current setup, or any relevant documents. We accept PDF, Word documents, and image files up to 10MB in size.

Yes, we provide professional installation services for all medical equipment. Our certified technicians handle everything from unpacking and assembly to calibration and staff training.

All our equipment comes with comprehensive manufacturer warranties. We also offer extended warranty packages and service contracts for additional peace of mind. Warranty periods vary by product but typically range from 1 to 3 years.